Terms and Conditions
Framework
These Terms and Conditions outline the foundation of our collaboration, ensuring transparency and a smooth workflow. By agreeing to these terms, you acknowledge Amzamp’s professional capabilities in managing your Amazon account(s) and any additional projects.
Amzamp strives to offer competitive pricing comparable to larger firms while delivering premium Amazon-specific services. We encourage clients to leverage our expertise for optimal results.
By initiating a project with us, the client automatically accepts these Terms and Conditions. Work will commence once the project has been started, indicating the client’s acceptance of these terms.
This agreement is governed by the laws of the United Kingdom, covering all aspects of our relationship, including payment obligations and service delivery.
Copyright
All deliverables, including images, videos, and written content, remain the intellectual property of Amzamp until full payment is received. Unauthorised use of these deliverables before payment completion will result in legal action, and any profits from such use will be forfeited.
No refunds will be issued after the completion of any photo or video shoots. Although Amzamp does not guarantee specific refund amounts, we are committed to resolving any significant deviations from the agreed-upon deliverables.
Payment Terms
Payments can be made via one-off payments or direct debits. Invoices will be issued through our GoCardless system. Clients must maintain a valid payment method on file and are responsible for any fees or chargebacks.
Media Revisions
Amzamp offers up to two revisions within the original project scope. Additional revisions or reshoots due to oversight in the agreed-upon content will incur extra charges. No further revisions will be provided beyond this without additional payment.
Refunds
Amzamp does not refund any costs incurred during project delivery, such as modeling, photography, video production, rented resources, and work carried out on a clients Amazon account.
Raw Images & Files
All rights to raw images and files remain with Amzamp until payment has been received in full.
Turnaround Time
The standard turnaround time for images, text copy and videos is 2-4 weeks after project confirmation, however this depends on project complexity and external factors. Amzamp does not guarantee delivery within this timeframe and is not liable for delays.
Commercial Use and Portfolio Rights
Amzamp reserves the right to use any project deliverables for portfolio and promotional purposes unless the client explicitly opts out.
Limitation of Liability
Amzamp is not liable for any loss or damage to products during shipping or production. It is the client’s responsibility to track and ensure the safe arrival of products. If a product is lost while in our custody, we will collaborate with the client on potential solutions.
Furthermore, Amzamp does not accept responsibility for any loss of earnings resulting from a drop in sales, PPC advertising performance, stock issues, or any other aspects related to Amazon while we are managing the account. This includes, but is not limited to:
- Sales Fluctuations: Any reduction in sales volume or revenue that occurs while our services are being rendered.
- PPC Advertising: Any changes in the performance of PPC campaigns, including but not limited to decreased click-through rates, increased costs per click, or lower conversion rates.
- Inventory Management: Any stock-related issues, such as overstocking, understocking, or mismanagement of inventory.
- Listing Optimisation: Any changes in product listing visibility, keyword ranking, or sales performance as a result of our optimisation efforts.
- Amazon Algorithm Changes: Any impacts on the client’s account due to updates or changes in Amazon’s algorithms or policies.
- Customer Service: Any customer service issues that may arise, including negative feedback or disputes that affect the account’s performance or reputation.
- Compliance Issues: Any compliance-related issues or suspensions that occur while we are managing the account.
Amzamp provides services based on best practices and industry knowledge; however, we cannot guarantee specific results or outcomes. The client acknowledges and agrees that Amzamp will not be held responsible for any adverse effects or financial losses that occur during or after the period of service.
By starting a project with Amzamp, the client acknowledges and accepts these limitations of liability and understands that Amzamp is not responsible for any loss of earnings or other financial impacts related to the management and optimisation of their Amazon account.
Confidentiality
All non-public personal or business information shared during the engagement is considered confidential. Amzamp commits to non-disclosure of such information, except as required by law.
Autonomy
Amzamp retains the right to determine the method, timing, and execution of all services, considering client feedback and the agreed-upon terms.
For any questions or concerns about these terms, please contact us here